You won’t notice us. But we’re always here in the background. Making sure you have everything you need. Helping you focus. Calmly supporting the every day. Uncommon People is a series to introduce you to the people who help make Uncommon thrive each and every day. Get to know us…
Can you please introduce yourself, tell us your name and your role at Uncommon?
Hi, My name is Michael and I am a Client Experience Assistant at Uncommon Liverpool Street.
What career path led you to this position? What have you done before joining Uncommon?
After finishing University I spent a lot of my twenties travelling the world on backpacker trips in places such as Australia, New Zealand, South East Asia and America. In between these trips I had various retail and hospitality jobs and so when I took the decision to move permanently from North Yorkshire to London I looked for positions with transferable skills from these and was lucky enough to gain one at Uncommon!
Can you describe your role and what an average day looks like for you?
As part of the Client Experience team we are the first point of call for all contact within and coming into the building; this could be in person, on the phone or email from both our members and non-members. Therefore each day is completely different; you could be organising someones move in to the building, giving a tour of the facilities to potential new members or simply catching up with a member whilst making them a coffee in the café!
What’s the most rewarding part of your job?
One of my main tasks is to organise meeting room bookings for external personnel; those who are perhaps just using our facilities for the day. This can involve showing them the room as part of an initial tour weeks beforehand, arranging their breakfast and lunch catering, as well as setting up the room with their specific requirements for the day. It is very rewarding when they then continue to book the facilities in the future after having such a great experience here and they praise the service they have experienced from the very start of their initial enquiry.
What advice would you give someone who’s considering a similar role?
It is really important to be able to adapt your style of service, depending on each company and each individual’s need. Some members love coming to have a chat with you at the desk or when you cross each other in the communal areas, where as some prefer to keep themselves to themselves in their office. However they feel comfortable working, we are always on hand to regularly check in with them and assist with any queries or questions they may have.
“We are very lucky here at Uncommon that a lot of attention to detail has been made in the design of the workspaces to improve productivity”
What do you enjoy most about working from Uncommon spaces?
There are numerous perks that come with being a member at Uncommon and it is great, as part of the building team, to be able to get involved in these too. Each month we have members drinks which involves cocktails by expert mixologists and also monthly we put on a members breakfast on a Friday morning which goes down a storm!
The building is also a stunning place to come to work each day – there are plants and greenery everywhere you look, a mass of natural light plus a great roof terrace for during the summer!
What’s your go to productivity hack?
We are very lucky here at Uncommon spaces, that a lot of attention to detail has been made in the design of the space to improve productivity – all the furniture has been chosen specifically for this, we have lovely scents around the building and the soundtrack has been curated to improve concentration. In addition to this, as a team we do a very detailed handover each evening so when we come in each morning we are all fully prepared for the day ahead and are all on the same page; it has become really useful to have all the information in one place.
What’s your favourite way to unwind after a busy day and what are you passionate about outside of work?
On an evening I am usually found watching the latest drama or documentary Netflix series with my flatmates and also love to go out for food and drink in the city. I also got quite into running during the summer lockdown and even ended up quite enjoying it but its definitely a lot harder to get out there during the winter months!